Refund policy

Welcome to Pocket Shoppi.

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept return requests within 7 days from the date of delivery.

To be eligible for a return:

• Item must be unused and in its original condition.

• Product should be returned with original packaging.

• All accessories, manuals, and free gifts (if any) must be included.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following products cannot be returned:

• Used products

• Damaged by customer misuse

• Personal care products (if opened)

• Customized or personalized products

• Clearance or Final Sale items

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order Number

• Product Photos

• Package Photos

• Unboxing Video (if available)

After verification, we will arrange a replacement or refund.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds are processed within 5–7 business days.

• Amount will be credited to the original payment method.

• COD refunds will be transferred via bank account or UPI.

Replacement

Products eligible for replacement will be replaced based on stock availability.

Cancellation

Orders can only be cancelled before dispatch.

Once shipped, cancellation is not possible.

Contact Us

For any return or refund assistance, please contact our support team.

Thank you for shopping with Pocket Shoppi.